Company

Praesum Healthcare

Job #

P.4680

Job Type

Full Time

Job Description

Praesum Healthcare:
Position Title: Call Center Operations Manager

Founded in 2003, Praesum Healthcare provides administrative services for healthcare providers in key geographical locations throughout the Northeast, mid-Atlantic, and Southeast regions. Praesum is an established leader in the healthcare industry. With a solid, growth-focused business model, strong finances, and expert management team, Praesum will continue to grow in the years to come. Praesum currently provides services to behavioral health facilities providing all levels of care from inpatient psychiatric and substance abuse detoxification, through SUD and mental health outpatient clinics.

Call Center Operations Manager Job description:
The Call Center Operations Manager role is a blend of analytics, team management and human resource duties with the goal of driving productivity and efficiency.

Call Center Operations Manager Duties/Responsibilities:
• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
• Train and manage team of call center representatives and work closely with other departments within the company
• Aid human resources department in recruitment process be interviewing potential hires and outlining clear job expectations
• Work with other management team members to develop call center objectives and goals, keeping profitability and efficiency in mind
• Manage the call center to achieve quantitative and qualitative objectives
• Preparing reports and analyzing call center data to identify trends.
• Improve processes, ensure resources are properly allocated, and maximize efficiency
• Identify bottlenecks and offer solutions for improvement
• Lead team meetings and coach and motivate team members
• Hire, onboard, train and coach call center personnel
• Analyze call center data and prepare reports for upper management.
• Evaluate staff effectiveness and performance annually or on an as-needed basis
• Create a welcoming and motivating environment for employees
• Ensure employee satisfaction

Call Center Operations Manager Requirements:
• Salesforce experience
• High School Diploma / GED preferred
• Problem-solving and conflict resolution skills
• Strong people management and development skills
• Ability to mentor, coach and motivate others
• Analytical abilities
• Organizational and multitasking skills
• Strong leadership skills

Call Center Operations Manager Schedule:
• Full Time

Full time employees may be eligible for the following:
• Insurance: Medical, Dental, Vision, and STD options
• Medical FSA and Dependent Care Account
• 401k with company match up to 5%
• Accrued PTO Plan
• Education reimbursement
• Career Advancement Opportunities

*** This job does NOT sponsor visa's and we are unable to consider out of country applicants ***

If you are interested in this opportunity or know someone that you respect who would be a good fit for this position, please email:
Ray- Ray@praesumhealthcare.com Executive Healthcare Recruiter
Clay- Clay@praesumhealthcare.com Healthcare Recruiter